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      Terms and Conditions

      Ordering

      As all our products are made-to-order, please allow 3 to 6 weeks for production. We do, however, occasionally hold stock of various rugs styles and sizes. We will note this availability on the product pages of the in-stock rugs. Otherwise, please contact us to inquire about what we have in stock at the moment. 

      All of the design and production is done at our studio in London, UK. Our material is fully made in the UK. We value consistency in our product, but because each piece is completely hand crafted, the piece you receive will have its own unique character that may vary slightly from the representative photos.

      We accept returns. We can offer a full refund on the cost of a rug (not including shipping) that is unused and in its original condition and canvas packaging. We must be notified within 2 week of receipt of the rug. Refunds will not be given for rugs after a period longer than 2 week. The refund will be processed within 2 weeks after we have received the returned rug. 

       

      Shipping Policy

      Shipping is free. We also ship worldwide. As all our products are made to order, please allow 3-6 weeks for production, as well as an additional 5-10 business days for shipping. Shipping is either by UPS, DHL, or Fedex. If you have a preference or a special situation, please notify us before shipping. Any applicable sales tax will be added to the final payment. International orders are accepted, though some countries may charge an additional import or customs fee, which must be paid by the person receiving the package. If you live locally, or are going to be in the area, we can arrange for a local pick-up and waive any shipping and handling fees.

       

      Return Policy

      ​Every SHORE piece is made to order. For this reason, returns and exchanges are not accepted for any reason other than manufacturing defects and shipping damage. Damage claims must be reported within 72 hours of package arrival. Please inspect your purchase immediately upon receipt, as no claims can be made after this time. Damaged items may be exchanged after claims have been processed. Retain all packing materials, thoroughly photograph the package, item, and damage, and notify ​the ​carrier that you wish for an inspection report to be made.

       

      Material and Care

      Please view our Care Guide page for full details on product care and maintenance.

      Our products are made from high performance silicone cord. With excellent resistance against weathering such as ozone and ultraviolet, the rugs will not degrade due to sunlight. However, as with any material or product, no matter how high performance, excess exposure to sunlight may affect the color brightness. Under normal conditions, the quality of the material should maintain its resilience for years.

      All rugs can be a trip hazard, so please be careful where you place your rug so that it lies flat. Bear in mind that Shore Rugs™ are a thick, tactile, and highly cushioning type of floor covering. Placing them in high-foot traffic areas may pose a trip hazard. Shore Works Limited can not be held liable for any accidents or injuries, including but not limited to slips and falls, that occur through use of our products.

      You are responsible for the care of the pieces you purchase and we can not be held liable if damages occur from improper care. Quality is our top priority and if there is a defect other than normal wear and tear we will fix or replace the product as we see fit. In the unlikely event of damage to your rug (a cut or break in the cord), we can send a repair kit. This contains all you need to fix an issue with the cord, including a special silicone glue, tools, and a simple how-to guide. Please contact us directly and be sure to confirm your shipping address and which style of rug you have.

       

      Wholesale and Trade

      Pieces are available for wholesale purchasing and orders will be considered for select retailers. If you are interested in carrying our products, please send us an email telling us about yourself and your retail space. Commitment will be based upon compatibility, current workload, and timeline. Trade discounts are available for architects and designers, please contact us directly for inquiries. Returns or refunds will not be accepted on wholesale or trade orders.

        

      Custom Work, Collaborations, and Commissions

      We love the opportunity for special projects. Please contact us directly to discuss. Projects will be considered based on current workload and compatibility.

       

      Privacy Policy

      We do not store credit card details nor do we share customer details with any 3rd parties. When you purchase from our studio, we request your name, billing and shipping addresses, phone number, and email address. We ask that you provide this information so that we can process and ship your order. We respect your privacy by not selling or sharing this information.

       

      Customer Service Contact Information

      We can be contacted by email at hello@shorerugs.com. 

       

      Copyright

      All content on our site is © by Shore Works Limited, unless otherwise noted. No reproduction of any content is permitted without written permission by the above mentioned author. All rights reserved.

      If you wish to publish or reproduce content from our site, please contact us for further information. Doing this also helps us keep track of where and when the content is being published or reproduced. Thank you.