Frequently Asked Questions
Are there additional tariffs on your products for U.S. customers?
No, there are no additional import fees. We ship Delivered Duty Paid, so we cover all import duties and tariffs (including the recently introduced 10% UK-to-USA tariff). Your order arrives with no hidden fees or surprises.
Do you ship worldwide?
Yes! Shipping is free, too!
How do I clean and care for my Shore Studios' products?
All our products are super easy to clean and maintain! Please visit our Maintenance and Care page for full details.
How long will it take for my order to arrive?
As soon as we receive your payment, we will begin production of your order. As all our pieces are made to order, we have a usual production time is 3 to 6 weeks for most items. Please also allow 2 to 5 days for shipping (to most countries). We do also occasionally hold stock of a various assortment of pieces. Please contact us to inquire about what we have in stock at the moment.
Where can I use my product?
Our floor coverings are soft underfoot, waterproof, and visually bold — perfect for outdoor settings such as terraces, poolsides, or even on boats and yachts. Their weight keeps them from shifting or blowing away, and they’re unfazed by UV, ozone, or even submersion in water. They're also great for indoor spaces: kitchens, bathrooms, bedrooms, or standing desks. Our furniture is crafted from the same ultra-durable material and performs beautifully both indoors and out — from modern living rooms to weatherproof terraces and sunny pool decks. The material we use is unaffected by sustained submersion in either fresh or salt water and offers excellent thermal stability to withstand the extremes of temperature from -50°C up to 200°C and also resistance to UV and Ozone.
Can I walk on your floor coverings with shoes?
Absolutely! In addition to being very comfortable barefoot, our Rugs and Mats perform wonderfully with shoes or socks.
How thick are your floor coverings? How heavy?
We offer to thicknesses. Our Mats are made in our Bold Weave, which is 1 inch (2.5cm) thick and weighs roughly 1.2 lbs per square foot. Our rugs ae made in our Fine Weave and have a thickness of about 1.2cm (0.5 inches) and weigh roughly 0.8 lbs per square foot. More details on each of our weave options can be found on our Ergonomics page.
How do Shore Studios' floor coverings promote wellness?
Our floor coverings offer cushioned support as well as a textured, dynamic surface which provides proprioceptive feedback to promote wellness. Heightened proprioception improves the balance skills necessary to maintain stability, agility, and coordination skills. Please check out our about page for more information on wellness.
How quickly do your products dry?
Our silicone material is impermeable and unaffected by sustained submersion in either fresh or salt water. The open weave structure of our products allows water and moisture to evaporate very easily from underneath. For Mats and Rugs, water can drain through immediately. For our furniture, the interior is made using marine-grade quick-dry reticulated foam. This special hygienic foam has a unique 3D open cell structure which allows water to drain rapidly and fresh air to circulate freely. This allows rain and moisture to pass through the product with gravity and evaporate over time. After heavy rainfall, this process might take longer, however, furniture can still be used moments after rainfall—the silicone woven layer is non-absorbent and will feel dry to the touch, even as rainwater is draining through the internal foam layer.
Can I get a piece custom made to my specifications?
Of course! Please contact us to discuss what you are interested in. We can make our various product in custom colors, patterns, sizes, and shapes. For custom orders, we generally have a production time of 4 to 8 weeks, unless otherwise noted. Please note that we do not accept returns on custom rugs. Please note that slight variations in size of up to 2% as well as color shades are possible, as with any hand-crafted product.
What can I do if my piece gets damaged?
In the unlikely event a cut or break in the cord, we can send a repair kit. This contains all you need to fix an issue with the cord, including a special silicone glue, tools, and a simple how-to guide. Please contact us directly and be sure to confirm your shipping address and which style of rug you have. More information on repairs can be found on our Maintenance page.
Does Shore Studios accept returns?
Every piece is made to order. For this reason, returns and exchanges are not accepted for any reason other than manufacturing defects and shipping damage. Damage claims must be reported within 72 hours of package arrival. Please inspect your purchase immediately upon receipt, as no claims can be made after this time. Damaged items may be exchanged after claims have been processed. Retain all packing materials, thoroughly photograph the package, item, and damage, and notify the carrier that you wish for an inspection report to be made.
Are Shore Studios' products eco-friendly?
Sustainability is core to our design philosophy. All pieces are handwoven from a UK-made, high-grade silicone cord. Silicone is hypoallergenic, non-toxic, non-petrol based, and extremely durable. Our floor coverings do not break down into microplastics or create dust over time. Please visit our Sustainability page for more information.