Frequently Asked Questions
Do you ship worldwide?
Yes—we ship worldwide.
How long will my order take?
All pieces are made to order.
Lead times vary depending on the piece, current production volume, and material availability. Timelines provided on product pages, quotes, or invoices are estimates only and are not guaranteed.
Production begins once payment has been received and all order details are confirmed.
Transit time varies depending on shipment size and destination. Smaller items typically ship via courier, while larger pieces and furniture ship via freight.
We occasionally hold limited stock—please get in touch to check current availability.
What materials do you use?
We work with a small range of high-performance materials, each selected for a specific feel and environment.
- Silicone cord — Soft, non-absorbent, and highly weather-resistant. Best suited for outdoor and wet environments.
- Nautical rope (polyester) — Durable and structured, with a textile feel. Suitable for both indoor and outdoor use, including high-traffic settings.
- Bamboo rope — Smooth, soft, and lightweight. Best suited for interior environments where comfort and tactility are the priority.
Each material behaves differently in terms of texture, water interaction, and long-term aging. These differences are intentional and inform how each piece is designed and specified.
Where can your products be used?
Our products are designed for both indoor and outdoor use, depending on the material.
They perform well in a wide range of environments, including living spaces, bathrooms, terraces, poolside areas, and marine settings. Material selection should align with the intended environment—for example, silicone and nautical rope are well suited to outdoor use, while bamboo rope is best kept indoors.
How do your products handle water and weather?
Performance depends on the material selected.
- Silicone cord is fully non-absorbent and unaffected by water.
- Nautical rope may absorb some moisture but is designed to dry quickly and perform well outdoors.
- Bamboo rope is best suited for indoor use and should be kept in dry environments.
All constructions are designed to allow airflow and drainage where appropriate. After rainfall, surfaces will typically feel dry to the touch while internal moisture continues to evaporate.
Over time, some softening of color may occur with outdoor exposure, particularly in textile-based materials. This is a normal characteristic and not considered a defect.
How do I clean and care for my product?
Care will vary slightly depending on the material.
- Silicone — Can be cleaned with soapy water, scrubbed, and rinsed as needed.
- Nautical rope — Clean similarly, though drying time may be slightly longer due to its textile structure.
- Bamboo rope — Best maintained with gentle cleaning and kept in dry, interior environments.
For full details, please refer to our Care Guide.
Can I place furniture or heavy objects on your floor coverings?
Lightweight furniture is generally fine. However, heavy items or pieces with narrow feet may create concentrated pressure and can leave compression marks over time.
Can I walk on your floor coverings with shoes?
Yes—our floor coverings are designed for everyday use, including with shoes.
Do your rugs move or slip?
Performance can vary depending on the floor surface.
On very smooth or polished floors, we recommend using a thin rug underlay to improve grip and stability. This is considered standard best practice for most floor coverings.
How thick and heavy are your floor coverings?
We offer two primary constructions:
- Bold Weave (Mats): approx. 2.5 cm (1") thick, ~1.2 lbs per sq ft
- Fine Weave (Rugs): approx. 1.2 cm (0.5") thick, ~0.8 lbs per sq ft
Do you offer custom pieces?
Yes—we regularly produce custom work.
Pieces can be made in custom sizes, colors, patterns, and configurations. Lead times vary depending on scope and complexity.
As with all handmade products, slight variations in size (up to ~3%) and color may occur. Custom pieces are final sale.
Will the color match exactly what I see online?
All imagery is provided as a guide—final pieces may vary.
As each piece is handmade, variations in pattern, color, and tonal distribution are inherent to the process and form part of the intended design language. Pigments are hand-mixed and may vary slightly between batches.
We work with multiple materials—including silicone and braided ropes—which each interact with light differently. Color may shift depending on material, surface texture, and lighting conditions.
If an exact match is important, we recommend ordering color samples prior to purchase.
What if my piece gets damaged?
Our products are designed to be repairable.
Minor damage (such as a cut or break in the cord) can typically be repaired using our repair kit, which we can provide upon request.
For more significant repairs, pieces can often be returned to our studio for refurbishment.
Do you offer repairs or refurbishment?
Yes—we support long-term use through repair and refurbishment.
Most pieces can be returned to our London studio, where we can restore areas affected by wear and tear. Labor and materials are typically covered; shipping costs apply.
Do you accept returns?
As all pieces are made to order, returns and exchanges are not accepted except in the case of manufacturing defects or shipping damage.
Any damage must be reported within 72 hours of delivery. Please inspect your order immediately upon receipt and retain all packaging materials for claims.
Are your products eco-friendly?
Sustainability is central to our approach.
We prioritize durability, repairability, and long product lifespans. Our materials are selected for performance and longevity, reducing the need for replacement over time.
Are your products completely uniform?
No—each piece is handwoven.
Subtle variations in spacing, tension, color, and pattern are inherent to the process and form part of the intended design language. These are not considered defects.